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What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this African edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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Why Africa?

37 per cent regard CX as a valuable tool to create better customer experiences, with 37 per cent also viewing CX as a key component of business survival

SAP Africa Survey

The Global Perspective:

Global 2020 CX statistics show that despite the disruptions and uncertainty of the recent months, CX remains on a consistent upswing in terms of influencing customer purchasing decisions.

  • Research shows CX to be the leading factor when it comes to brand loyalty, as well as other impressive statistics.
  • CX is now among the most significant differentiators across industry sectors. This is particularly true for industries, with product penetration so high and product innovation being extremely difficult to achieve.
  • South Africa, for instance, has been announced as the winner of the Most Favoured Offshore CX Delivery Location for 2021, making it the top global location for business process services around the world.
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Insightful
Sessions

Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world!

It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

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Technology
Use-cases

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

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Product
Showcase

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

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Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

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Private Consultation
Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

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Private Networking
Rooms

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms.

Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a Post-Covid-19 world.

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We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go

Axis Communications
Leaders in Network Cameras, Sweden

PAST SPEAKERS

PETER KAHIIGI

Director for e-Government Services,

Government of Uganda

Uganda

REBECCA KELI

Head of the Security and ICT Audit Division,

Ministry of ICT, Innovation and Youth Affairs

Kenya

ASHISH KHANNA

ISO,

Dubai Health Authority

United Arab Emirates

ALICE NAMULI BLAZEVIC

Partner Head Technology and Innovation,

Katende, Ssempebwa & Co Advocates

Uganda

ISABELLA HOFMEYR-PRETORIUS

Legal Advisor,

Capitec Bank

South Africa

DR GABI SIBONI

Director of the Military and Strategic Affairs Program and Cyber Security Program,

The Institute for National Security Studies

Israel

RICHARD M KIARIE

Principal ICT Officer/Head, Policy and Research Unit,

Ministry of ICT, Innovation and Youth Affairs

Republic of Kenya

MUYOWA MUTEMWA

Cyber Security Operations Manager and Senior Cyber Security Specialist,

Council of Scientific and Industrial Research

South Africa

discussion topics

AI and CX implementation

Value of insights and competitive advantage for the future

Crafting and integrated CX

Digital revolution and its impact on CX

Adoption of CX to make it the core of business development

The latest trends in CX

CX strategies for cross industries adoption

The science of creating exceptional customer experiences

Omnichannel Customer Experience

Chatbots

Cloud and data

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advisory board members

Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.

MEDIA SHOWCASE AND COVERAGE

  • 15M+

    GENERAL MEDIA

  • 18M+

    TARGETED MEDIA

  • 200K+

    TWITTER

  • 150K+

    LINKEDIN

  • 100K+

    DIRECT EMAIL

WHO ATTENDS WORLD CX SUMMIT?

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GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED WITH US IN THE PAST

CONNECTING

BUSINESS WITH

OPPORTUNITIES

ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.