Laying the foundation for Africa's CX & CEM
CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss the latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics; laying a strong foundation for Africa. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX.
JOIN AFRICA'S ELITE
CX LEADERS
EXPERIENCE THE FOREFRONT OF DATA ANALYTICS
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this African edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
37 per cent regard CX as a valuable tool to create better customer experiences, with 37 per cent also viewing CX as a key component of business survival
The Global Perspective:
Global 2020 CX statistics show that despite the disruptions and uncertainty of the recent months, CX remains on a consistent upswing in terms of influencing customer purchasing decisions.
We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go
Director for e-Government Services,
Government of Uganda
Uganda
Head of the Security and ICT Audit Division,
Ministry of ICT, Innovation and Youth Affairs
Kenya
ISO,
Dubai Health Authority
United Arab Emirates
Partner Head Technology and Innovation,
Katende, Ssempebwa & Co Advocates
Uganda
Legal Advisor,
Capitec Bank
South Africa
Director of the Military and Strategic Affairs Program and Cyber Security Program,
The Institute for National Security Studies
Israel
Principal ICT Officer/Head, Policy and Research Unit,
Ministry of ICT, Innovation and Youth Affairs
Republic of Kenya
Cyber Security Operations Manager and Senior Cyber Security Specialist,
Council of Scientific and Industrial Research
South Africa
AI and CX implementation
Value of insights and competitive advantage for the future
Crafting and integrated CX
Digital revolution and its impact on CX
Adoption of CX to make it the core of business development
The latest trends in CX
CX strategies for cross industries adoption
The science of creating exceptional customer experiences
Omnichannel Customer Experience
Chatbots
Cloud and data
Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.
CTO EcoSystem,
Huawei
United Arab Emirates
Technology Fellow & Chief Data Scientist, Halliburton;
Senior Advisory Board Member, Trescon
United States
Digital Transformation Evangelist;
Founder, Logosworld
Germany
Chair of the US ISO team on Innovation Management System; Advisor to MENA Governments;
Senior Advisory Board Member,Trescon
United Arab Emirates
CONNECTING
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.