RE-IMAGINE TO RE-ENGINEER:
THE FUTURE OF CX
A gathering of leaders in technology, customer experience, and digital transformation with the mission of re-imagining, re-engineering and re-inventing the way businesses approach customer experience.
JOIN ELITE CX LEADERS FROM ASEAN
EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this ASEAN edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
Companies that earn US$ 1 billion annually can expect to earn, on average, an additional US$ 700 million within 3 years of investing in customer experience trends.
Key Stats
Customer Experience is a top priority for ASEAN Enterprises in a post-pandemic world. More than a third (35 percent) of enterprises in the region consider customer experience to be a strategic requirement for survival and growth, with service excellence as their key source of value and difference.
Research shows that 39 per cent of outperforming businesses have established a fully integrated Omni-channel strategy that connects the physical and digital experiences.
The Southeast Asian Customer Relationship Management (CRM) software market was valued at US$ 755.2 million in 2020. It is projected to reach US$ 1,751.2 million by 2026, registering a CAGR of 14.91 per cent during 2021-2026.
Enhancing Customer Experience
In the Association of Southeast Asian Nations (ASEAN), carriers are developing new technological strategies centred on the customer experience. “By the end of this year, Southeast Asia will have 310 million digital users, and their willingness to use technology creates huge prospects for enterprises.” For businesses, this means a better consumer experience.
Mature customer service, automated engagement, improved customer experience, and increasing scope of digital operations are a few factors fuelling the demand for CRM solutions across various industry verticals in the region.
We'd like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.
It was a great experience to work with Trescon. The team is super-efficient, proactive, and goes above and beyond to make the most out of the situation.
I feel compelled to share with you the awesome experience; prior to, during the event and afterwards. From start to finish, the Trescon team acted with superb professionalism and enthusiasm, and their approach to Business Development was quite refreshing given the current pandemic and associated constraints. The delivery platform itself is of outstanding quality.
The team was sharp, agile, helpful, and resourceful.
Chief Experience Officer,
Officium Labs
United States
Head of Mobility Products,
Southeast Asia
Gojek, India
Head of Service Excellence,
Medcare Hospitals & Medical Centres
UAE
Global Head of Destination Marketing, TripAdvisor
APAC
Hong Kong
Director of Digital, Loyalty & Customer Experience ,India & South Asia,
Accor
India
Head of Consumer,
LUXASIA
Singapore
Head, Customer Experience and Innovation, Regional Bancassurance,
Manulife Asia
Singapore
EVP, Customer Experience Management,
Bank Of Ayudhya - Krungsri
Thailand
We are adding new speakers every week! Check this space for regular updates
Accelerating Digital transformation
Changing Customer Behaviors
Art and science of leveraging data
Automating contact
centers
Building a Future Ready Organization Using Cloud
Enabling Seamless Omni-Channel Customer Communication
Digital experience platforms
Navigating Changing Customer Expectations
CONNECTING
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.
