Drive Your CX Strategy
to New Heights
CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss the latest strategies to expedite digitization of the banking industry, where digital payments, digital banks, and fintech have gained prominence.
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EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this ASEAN edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
The global CX management market is expected to grow from US$ 9.26 billion in 2020 to US$ 21.87 billion in 2027.
The wide presence of call centres, the burgeoning trend of social media, and the rising emphasis on customer experience management and customer satisfaction – all are contributing to the growth of the market in the Asia.
Additionally, B2B consumers’ growing preference for quality products that add value to their business, growing expectations for services based on outcome and customer journey, and demand for tangible results to drive the growth of the business are some of the factors driving the adoption of customer experience management solutions in the Asia.
Enhancing Customer Experience in BFSI
Banks in the ASEAN region have been very successful not only in quickly adapting to the evolving banking environment, but they have been particularly innovative when it comes to on-boarding new customers.
Customer Experience is now among the most significant differentiators across industry sectors. This is particularly true for industries, with product penetration so high and product innovation being extremely difficult to achieve.
In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.
We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go.
Chief Experience Officer / Co-Founder of CX Accelerator
United States of America
Chief Marketing Officer,
VP & GM, APAC
Regional Vice President,
Value Consulting OutSystems
Information Technology Director,
Vice President Product,
Chief Experience Officer,
The Experience Maker
United States of America
Omnichannel customer experiences
Digital Banking Revolution
Advanced data ecosystems
Customer onboarding & retention
Chatbots & automated assistance
Empathetic customer engagement
Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.
United Arab Emirates
Technology Fellow & Chief Data Scientist, Halliburton;
Senior Advisory Board Member, Trescon
Digital Transformation Evangelist;
Chair of the US ISO team on Innovation Management System; Advisor to MENA Governments;
Senior Advisory Board Member,Trescon
United Arab Emirates
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.