At Tokopedia, he is responsible in managing Operations, establishing partnership with key stakeholders, BPOs & Technology providers, and drive the innovation in the areas of CX and Customer Interactions & Engagement.

Syafri is driven by passions to translate complex business questions to quantifiable solutions by leveraging various analytical tools & quantitative techniques tailored to the problems.

Dr Dewi is a scientist, an academician and an active member in several energy consortium forums. She has also been recognised with several awards, including GE Electric's as one of Inspired Woman in STEM.

At Grab, Ridzki focuses on dealing with government relations, as well as leading initiatives and partnerships for security and social impact alongside a strategic role to build a digital ecosystem that will provide the best service for customers in Indonesia.

She possesses over 20 years of experience in Telecommunication, Media & Technology with broad local & global experience in Managed Services, Cloud, IP Planning, Marketing, Project Management of Partnership & Alliance

Sergey Kizyan is the CTO at Intetics Inc. He is an advocate of tech innovations and dives into all details of tech trends. Mr. Kizyan is the author of the “People oriented management” book. He’s listed among top authors on CodeProject.

Her current role involves designing the customer experience in every customer journey through related touchpoint, implementing, assuring, and oversee all omni channels, both online and offline, for multiple stake holders.

Carina has worked for all brands within Volkswagen Group in Sweden, including Volkswagen PC, Audi, SEAT, SKODA, & Porsche among others. With 15+ years of experience in measuring customer satisfaction, she’s now facing how to develop and implement VoC via AI.

Francel's career has taken her through almost 25 years of study, research, teaching, and administration. She was also recently awarded as one of the Top 10 Women in Cyber Security in the Philippines.

With 10+ years of E-commerce experience, Nick is highly customer-oriented and obsessed with CX. Nick is widely known as a strategic thinker driven by delivering real value to the world and implementing sustainable solutions to complex problems.

Skilled in Analytics, Design Thinking, Big Data, and Digital strategy execution, he is a strong product, program and project management professional with a Master of Science (M.Sc.) focused in Computer Engineering.

Gustavo currently works in creating meaningful user segmentations at large scale. These segmentations are used to improve the experience of users.

With a will to drive organizations to make better decisions, faster, across levels and functions, he possesses 10+ years of exposure in business, government and technology.

With 18+ years of experience in Life & Health Insurance operations and lean business process transformation, Pranjal is instrumental in driving customer centric processes reengineering, RPA and digitization.

Winnie Talosig currently work as a Technology Director at Coca Cola Beverages. She is fueled by ethusiam, enjoy collaboration and loves technology.

He has a demonstrated history of working in the government administration industry. He's also skilled in Analytical Skills, Customer Service, Government, Business Development, and Strategic Planning.

He possesses over 23 years of telecom-industry experience and has over 14 years of International experience in most diverse countries namely Tanzania, Afghanistan, Maldives Myanmar and Indonesia.

Millie Gillon has a wealth of knowledge about innovation and strategy, and combines this with the use of data and design thinking to reshape the client experience and innovation.

Andy Chun is a leading AI pioneer and global visionary with over three decades of innovation experience in a range of industries, including insurance, finance, health, transportation, education and government.

Dr Adam Chee has more than 20 years of health informatics, digital health, innovation, technologies and business experience.

He has 30+ years of experience in technology and strategy advisory services in Asia, US and Europe advising many Fortune 500 companies on enterprise digital transformation across multiple generations of technology evolution.