As a CX architect and hospitality professional, with over 20 years of experience in product development, marketing management and customer experience, she endeavours to be the change maker and redefine the CX and hospitality landscape in the aviation sector.

A dynamic healthcare leader with over 20 years of experience in healthcare management and numerous important accolades to his credit. He specializes in Healthcare Operations Excellence, Business Development, Strategy, and Quality.

With over 26 years of experience in capital market, Mr. Dharmendra Narang is currently working as the Senior Vice President- Chief Customer Experience Officer at IIFL Securities. In his tenure, the organization has won a number of awards for excellence in customer service.

A business leader with over 22 years of experience in senior leadership roles, with expertise in building new businesses, scaling start-ups, product & design, customer experience, and green-field setup across multiple sectors, including e-commerce, telecommunications, and financial services.

Indranil has over 14 years of experience in consumer internet, e-commerce operations, supply chain management, and banking. He is the Executive Vice President at Shiprocket, and has worked with many leading companies, such as Flipkart and Ola, in their early stages of setup, scaling, and system development.

Digital Engagement Evangelist with extensive experience in deploying cutting-edge technologies such as Artificial Intelligence, Machine Learning, and Robotics for consistent service delivery and operational excellence in the banking, financial services, insurance, and telecom sectors.

A thought leader with expertise in developing digital strategy strategies to sustain, expand, and create digital initiatives that drive business outcomes for CXOs in Asia and the Middle East.

Hari heads Customer Experience at Future Generali India Insurance and has over 20 years of solid experience in the CX domain. He has been recognized as one of the 50 Most Influential Customer Service Professionals by CXELA.

​Gaurav brings with him almost two decades of experience in the banking and insurance industry, spearheading initiatives for driving and refining customer experience in his organisation.

Suraj has over 12 years of experience and heads Kissht's Customer Experience as well as Learning and Development.

A Customer Experience specialist with over 20 years of experience in Telecom, General Insurance, and Call Centers. Recognized for designing and launching innovative products ahead of market trends, resulting in increased revenue and market share.

Mr. Anubhav Mehrotra, is a Senior Customer Experience Expert & Business Excellence professional, possessing a track record of spearheading cross-functional teams to manage large-scale global service delivery Operations across multi-million dollar organizations for over two decades.

With 17 years of customer analytics expertise in banking, he is currently working as Vice President for the Marketing Analytics team at HDFC Bank, and has previously worked as an analytics consultant for multinational banks such as Wells Fargo and Bank of America.