Driving Customer Journey Transformation
CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss the change in customer trends in India and technologies that can be implemented to maximize customer satisfaction while assisting companies to up their game in this changing landscape.
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World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the world tour, this Indian edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
84% of companies that work to improve their customer experience report an increase in their revenue.
Source: Middle East Entertainment & Media Outlook 2020-2024, a report by PWC
With the spread of the Digital Wave across lndia, the Domestic and International companies have changed customer experience and marketing as we know it in the Indian Subcontinent. The New age of business leverages Digital and Emerging Technologies focused on delivering better Products, Services and Experiences.
The rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At the 6th Edition of the World CX Summit - India, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.
The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.
We'd like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.
It was a great experience to work with Trescon. The team is super-efficient, proactive, and goes above and beyond to make the most out of the situation.
I feel compelled to share with you the awesome experience; prior to, during the event and afterwards. From start to finish, the Trescon team acted with superb professionalism and enthusiasm, and their approach to Business Development was quite refreshing given the current pandemic and associated constraints. The delivery platform itself is of outstanding quality.
The team was sharp, agile, helpful, and resourceful.
Head of Customer Experience & Data Analytics,
Chief Customer Experience Officer,
Head of Global Command Centre and APAC Support Operations,
Chief Customer Experience & Service Delivery,
Praxis Home Retail ltd. (Future Group - HomeTown)
VP, Omni-Channel and Customer Success Platform,
Director & Country Manager,
The Kraft Heinz Company
Sr. Executive Vice President - Customer Experience Center & Virtual Relationship,
Kotak Mahindra Bank
Head of Digital Transformation,
SSIPL Retail LTD
Digital Transformation with Customer-First Thinking
Customer Data: Designing for Transparency & Trust
CX Strategies for a Touchless World
Adopting Digital Omnichannel
Future of Chatbots & Virtual Assistants
Rise of the Flexible Workforce
Role of Cybersecurity in Building Customer Trust
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.
Addressing to the need of the hour, The Hyderabad Security Cluster – India’s first Cyber Security Cluster was formed with the support of the Govt of India, Govt of Telangana and under the leadership of Founding Fathers. This cluster was formulated with the help of the Dutch Cluster called The Hague Security Delta which is the largest cyber security cluster. The Hyderabad Security Cluster works on a Triple – Helix Model, similar to that of the HSD and is expected to catapult Hyderabad into the global cyber security eco-system bringing in together the Academia, Government and Corporates. The objective of adopting the cluster approach was to stimulate the cyber security ecosystem.
HLSS is a leader in cybersecurity, forensics, governance, risk and compliance. With Head Quarters in The Hague, Netherlands and regional offices in India, Middle East & Africa, we are a pure-play provider of security and forensics solutions, to both public and private sector enterprises across continents.