9AM - 5PM
Indian
Standard Time (IST)
11:30AM - 7:30PM
Singapore
Standard Time (SST)
5AM - 1PM
Gulf
Standard Time (GST)
Days
Hours
Mins
Secs

WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Indian edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

Why India?

84% of companies that work to improve their customer experience report an increase in their revenue.

With the spread of the Digital Wave across lndia, the Domestic and International companies have changed customer experience and marketing as we know it in the Indian Subcontinent. The New age of business leverages Digital and Emerging Technologies focused on delivering better Products, Services and Experiences.

The rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At the 6th Edition of the World CX Summit - India, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.

The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.

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Insightful
Sessions

Hear from global cyber security experts on the best practices to achieve optimum cyber resilience in a fast-moving digital world!

It is an opportunity to hear from the world’s leading solution providers about the innovative ways to prevent/mitigate advanced cyber threats targeting organizations.

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Technology
Use-cases

Emerging technologies, when used together have the potential to revolutionize industries.

Explore such transformational technology use-cases presented by successful early adopters and pioneers within the field Cybersecurity, Governance, among others.

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Product
Showcase

The show features presentations, use-case-studies and educational sessions by global technology providers who are showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust cyber security solutions.

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Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in Technology.

Our panel includes the likes of seasoned, experienced and accomplished veterans from the technological sector looking to form a bridge between info/cyber security and Businesses.

Past SPEAKERS

Anand is a business leader with leadership and entrepreneurial experience in managing Product Development, Data Analytics and Customer Experience across diverse sectors of eCommerce, Retail and Management Consulting.

Anand Tuli

Head of Customer Experience & Data Analytics,

Vedantu

India

K. B. Nagaraju has over 38 years of rich experience in Hi-tech, Automotive, Logistics and E-commerce sectors. Currently, he works as the Chief Customer Experience Officer for Bigbasket where he takes care of Delivery Operations and Customer Service.

K. B. Nagaraju

Chief Customer Experience Officer,

Bigbasket

India

Dhruba has close to 14 years of experience working as a Senior Operations Expert with a track record of spearheading cross-functional teams to manage large-scale global outsourcing centers and in-house operations for multi-million dollar organizations.

Dhruba Roy Chowdhury

Head of Global Command Centre and APAC Support Operations,

Uber

India

Vaishali brings with her 19 years of customer service and service delivery experience across retail, telecom, and the eCommerce industries. She heads the customer service and service delivery for Praxis Home Retail Limited, the pioneer in Home Retail representing the brand HomeTown.

Vaishali Thakkar

Chief Customer Experience & Service Delivery,

Praxis Home Retail ltd. (Future Group - HomeTown)

India

A technology leader with over 20 years of experience, Guru has been instrumental in driving PayPal’s technology strategy in India as the company builds out next-generation payment solutions and services.

Guru Bhat

VP, Omni-Channel and Customer Success Platform,

PayPal

India

Saumil has 17 years of experience working with the most iconic Global & Indian Brands / Organizations like PepsiCo, Samsung, Pidilite and Crompton Greaves which led him to his current assignment at the Kraft Heinz Company.

Saumil Mehta

Director & Country Manager,

The Kraft Heinz Company

India

Sharatee Ghosh heads the omni-channel Customer Experience Centre and Virtual Relationship Management platform for the mass affluent segment at Kotak Mahindra Bank. She is responsible for customer service provided by the Bank across channels such as phone banking, email and social media.

Sharatee Ghosh

Sr. Executive Vice President - Customer Experience Center & Virtual Relationship,

Kotak Mahindra Bank

India

A dynamic go-getter, a retail and ecommerce professional with 2 decades of experience who is credited with accolades such as "the Most influential e-commerce professional 2019”. Currently he is Heading Brand management and digital initiatives at SSIPL Retail Limited.

Dharmender Khanna

Head of Digital Transformation,

SSIPL Retail LTD

India

discussion topics

Digital Transformation with Customer-First Thinking

Customer Data: Designing for Transparency & Trust

CX Strategies for a Touchless World

Adopting Digital Omnichannel

Future of Chatbots & Virtual Assistants

Rise of the Flexible Workforce

Role of Cybersecurity in Building Customer Trust

Explore sponsorship opportunities

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GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

WHO ATTENDS WORLD CX SUMMIT?

CONNECTING

BUSINESS WITH

OPPORTUNITIES

ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.