What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

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As a CX architect and hospitality professional, with over 20 years of experience in product development, marketing management and customer experience, she endeavours to be the change maker and redefine the CX and hospitality landscape in the aviation sector.


Chief Customer Experience & Quality Officer,

Adani Airport Holdings Ltd.

A core technologist with expertise in web frameworks and deep learning (NLP/ASR). He is the Chief Innovation Officer at Ozonetel Communications Ltd., where he has designed the core CCaaS/CPaaS application framework responsible for handling 20 million calls and 100,000 agent logins per day.

Chaitanya Chokkareddy

Chief Innovation Officer,

Ozonetel Communications Pvt Ltd.

A dynamic healthcare leader with over 20 years of experience in healthcare management and numerous important accolades to his credit. He specializes in Healthcare Operations Excellence, Business Development, Strategy, and Quality.

Neeraj Lal

Chief Operating Officer,

Apollo Hospitals

A remarkable 25-year career in integrating digital transformation with deep domain understanding and six sigma rigour to redesign the business model for operational excellence and customer delight, and garnered prestigious industry honours and accolades.

KV Dipu

Senior President - Head Operations and Customer Service,

Bajaj Allianz General Insurance Company

Ninad is a successful entrepreneur who leads the Enterprise Sales Team at Gupshup. He has over 21 years of leadership experience in effectively managing large teams in enterprise and retail sales, business development, and strategic alliances at reputable companies such as Mswipe, FreeCharge, Times Internet Ltd, and Rediff.com.

Ninad Takpere

VP - Sales,


With over 20 years of experience building and scaling ecosystem partnerships across Enterprise, Mid-Market, and SMB segments at organizations such as Cisco, Snowflake, and Wipro, his mission is to build and grow the Whatsapp Business Messaging platform in India.

Arzan Singpurwalla

Lead – Channel Partnerships,

WhatsApp India

With over 26 years of experience in capital market, Mr. Dharmendra Narang is currently working as the Senior Vice President- Chief Customer Experience Officer at IIFL Securities. In his tenure, the organization has won a number of awards for excellence in customer service.


Senior Vice President- Chief Customer Experience Officer,

IIFL Securities

Shweta is the Head of CS & Customer Experience at Tata CLiQ, and responsible for designing and implementing strategies to put the customer at the centre of everything the company does. She has over 22 years of experience in diverse and cross-functional roles in the field of Customer Experience.

Shweta Srivastava

Head - CS & Customer Experience,

Tata CLiQ



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Want to explore sponsorship opportunities at World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for fintech innovation.


Digital Transformation with Customer-First Thinking
Customer Data: Designing for Transparency & Trust
CX Strategies for a Touchless World
Adopting Digital Omnichannel
Future of Chatbots & Virtual Assistants
Rise of the Flexible Workforce
Role of Cybersecurity in Building Customer Trust


  • Heads of CX
  • Heads of Customer Relations
  • Heads of Customer Service
  • Heads of Customer Loyalty
  • Heads of Contact Centre
  • Heads of Product Development and Innovation
  • Heads of Customer Operations
  • Heads of UX
  • Chief Digital Heads/Technology Heads
  • Heads of Marketing
  • Heads of Consumer Insights and Analytics
  • CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)
  • Manufacturing
  • Retail & CPG
  • BFSI
  • Transport & Logistics
  • E-Commerce
  • Fintech Payments & Gateways
  • Hospitality
  • Utilities
  • Tourism
  • Aviation
  • Pharma & Healthcare
  • OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.