World CX Summit Manila 2023

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Revolutionise Your Customer Experience at World CX Summit

Prepare to witness the future of CX at World CX Summit! a global series of events where pre-qualified CX leaders, Marketers, and tech experts converge in Manila to unravel the secrets of exceptional customer experience.

Discover how the fusion of cutting-edge technologies and customer insights can transform your CX strategies. Engage in insightful sessions, captivating keynotes, and real-world case studies that offer actionable insights to elevate your brand's customer experience.

Unleash the full potential of your brand by delivering exceptional customer service across all channels of communication. Register now for the World CX Summit and be at the forefront of the CX revolution!

Elevate Brand Loyalty

Drive Customer Satisfaction

Boost Website Traffic

Increase Sales

Skyrocket Revenue

THEMES IN FOCUS

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

PAST SPEAKERS

Guillermo Arbeiza

Chief Customer Officer,

Singlife with Aviva

Singapore

Achint has over 17 years of experience in scaling businesses in consumer tech and media. As an avid speaker and passionate storyteller, he brings bottom-up business-building expertise in consumer tech and media with cross-functional experience in analytics, marketing, operations, strategy, content, and product development. In his dual roles, he leads ZALORA’s Cluster business across Singapore, Malaysia, Hong Kong, and Taiwan in addition to leading the Revenue and Marketing function across the ZALORA group.

Achint Setia

Chief Revenue and Marketing Officer (CRMO),

ZALORA

Singapore

Balaji has around 18 years of experience in leading digital transformation for organizations within healthcare, finance, and telecommunications verticals. He has extensive experience in building green field business support system implementations for leading telecommunication providers in the UK and New Zealand for managing customer interactions.

Balaji Uppili

CIO - ASEAN, South Korea and ANZ ,

GE Healthcare

Singapore

Nikki has nearly 20 years of experience in marketing communications, working senior roles across industries both in-house and for creative agencies. As Marketing Growth Strategy Director for UPS AMEA, Nikki manages four teams and has deep knowledge in Brand, PR, Customer Experience, with a passion for digital, AI, and Phygital.

Nikki Taylor

Marketing Growth Strategy Director AMEA ,

UPS

Singapore

Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker. She has been recognized as one of the top 50 Australian professionals, Top 10 Women Disrupters, and as one of Westpac/Australian Financial Review's '100 Women of Influence'.

Katja Forbes

Head of Client Experience CCIB ,

Standard Chartered Bank

Singapore

Gabriel Lazaro oversees Chubb's international general insurance business in 51 countries and territories, including digital insurance product distribution and digital business. Prior to joining Chubb, he held multiple international roles at leading companies across the globe. He is also the co-founder of the "StartupHub.NYC" which aims to support international tech start-ups in the US.

Gabriel Lazaro

Head of Digital, Overseas General Insurance,

Chubb

Singapore

Kannan is responsible for shaping and driving customer experience innovation throughout ZALORA, with a focus on building high levels of agility to adapt to ever-evolving customer expectations. Armed with passion, Kannan successfully digitalized various processes and adopted new communication channels to deliver superior service at the lowest cost possible.

Kannan Rajaratnam

Customer Experience and ePayments Director,

ZALORA

Singapore

Jerry has close to 15 years of experience in management consulting, solutions management, technology management and operations across the Asia Pacific region. He began his career with McKinsey & Company before moving on to Accenture and Thomson Reuters to champion solutions management and consulting in Asia. Throughout his career, he has been passionate about growing the open innovation culture in the region and inspiring the same passion in the next generation of leaders.

Jerry Lim

Regional Head of Grab Support ,

Grab Holdings Inc.

Singapore

HAPPENINGS

World CX Summit 2023| Hear from renowned experts on the best practices to achieve optimum results in a fast-moving digital world!

Product
Showcase

Explore hundreds of cutting-edge technology innovations within the customer experience ecosystem for enterprises to help build leaner business processes, develop innovative products, automate tasks that can minimize costs.

World CX Summit 2023 | Emerging technologies, when used together have the potential to revolutionize industries.

Business
Networking

Expand your network by interacting with top leaders and decision makers who are reinventing businesses. Take the opportunity to learn innovative ways to drive businesses forward while delivering business value and enhancing the overall customer experience.

Technology
Use-cases

Emerging technologies, when used together, have the potential to revolutionize industries.

Explore the possibilities of transformational technology use-cases presented by successful early adopters and pioneers within the field of customer experience.

Panel
Discussions

Be part of panel discussions and exchange ideas with some of the greatest minds in the space of Customer Experience.

Our panel includes the likes of seasoned, experience and accomplished veterans from the customer experience industry looking to find the very best solutions that will bridge business functions together.

TESTIMONIALS

See what clients say about our events

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED
WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

TICKETS TO MANILA WORLD CX SUMMIT

STANDARD

US$ 499

Valid until 24 May 2023

Conference zone
Networking zone
Exhibition zone
Executive lunch and coffee
VIP and speakers zone

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

DISCUSSION TOPICS

Linking CX metrics to business outcomes

Balancing automation with human touchpoints

Addressing biases and ethical concerns in AI-driven CX

Incorporating empathy and emotional connection in CX strategies

Integrating sustainability practices into CX strategies

Voice Assistants and Voice User Interfaces (VUI)

Impact of automation in contact centres

Voice of the Customer (VoC) and Feedback Management

Event by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

CX Amplified: Pioneering Personalization, ROI, and Future Frontiers

Revolutionise Your Customer Experience at World CX Summit

THEMES IN FOCUS

Want to Exhibit at World CX Summit?

PAST SPEAKERS

Guillermo Arbeiza

Achint Setia

Balaji Uppili

Nikki Taylor

Katja Forbes

Gabriel Lazaro

Kannan Rajaratnam

Jerry Lim

TAKE THE STAGE

HAPPENINGS

TESTIMONIALS

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED
WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

TICKETS TO MANILA WORLD CX SUMMIT

STANDARD

US$ 499

Want to Exhibit at World CX Summit?

DISCUSSION TOPICS

WHO’S COMING?

Event by

CX Amplified: Pioneering Personalization, ROI, and Future Frontiers

Revolutionise Your Customer Experience at World CX Summit

THEMES IN FOCUS

Want to Exhibit at World CX Summit?

PAST SPEAKERS

Guillermo Arbeiza

Achint Setia

Balaji Uppili

Nikki Taylor

Katja Forbes

Gabriel Lazaro

Kannan Rajaratnam

Jerry Lim

TAKE THE STAGE

HAPPENINGS

TESTIMONIALS

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

TICKETS TO MANILA WORLD CX SUMMIT

STANDARD

US$ 499

Want to Exhibit at World CX Summit?

DISCUSSION TOPICS

Want to explore sponsorship opportunities at World CX Summit?

WHO’S COMING?

Event by

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED
WITH US IN THE PAST