Business disruption induced by the global pandemic has brought customer delight to the center stage like never before.

As organizations across the globe adapt and experiment with new technologies and ways of working, they are encountering challenges in providing bespoke digital customer experience to end customers.

An on demand contact centre solution strategy is the key for any enterprise to stay ahead in their business vertical. With instacc global, you get a reliable and efficient cloud-based contact centre solution that delivers a consistently excellent customer experience. And it all comes in one easy-to-manage, cost-efficient package with a state-of-the-art physical transport infrastructure, a global mpls network, and leading-edge voice, data centre, and contact centre applications.

In this exclusive roundtable with leaders from Tata Communications, the following top-of-the-hour topics will be discussed at length:

• How can companies leverage the power of technology to provide consistent customer experience across channels and compelling benefits to the enterprise
• How to deploy a safe platform
• Why must your collaboration platform be reliable and secure?
• How can you ensure relentless management and workforce optimization?
• How can you have an accelerated approach?