Can BFSI do an Amazon?

BFSI industry came out of the Covid-19 lockdown earlier than anticipated. On account of being essential services, Banks remained functional to a large extent during the pandemic lockdown as well. While other industries like manufacturing continue to grapple with the unlock phase, banks are looking to transform faster and brace themselves for the new future.

  • Will the pandemic bring a lasting behavioural change in customers?
  • Will work-from-home (WFH) become an accepted practices in BFSI, at least for the backend staff?
  • Will the BFSI industry looking to improve branch IT connectivity, digitally transform faster now?
  • What new security paradigms will these changes bring?

These are some of the concerning questions that the industry is grappling with in the present situation. Tata Communications and Trescon brings together key IT decision makers from the BFSI sector to discuss some of these burning questions.

The following topics will be covered in the roundtable

  • How does the new normal look like for BFSI
  • The 3 pronged strategy for delivering enhanced CX
  • Illustrative digital customer journey for a BFSI enterprise
  • Keys needs for achieving the “utopian” state of digital customer engagement
    • Safe workplace
    • Secured access to corporate apps
    • Digital customer engagement
    • Digitizing the value chain
  • How TCL can help you build a digital first enterprise

Who Should Attend?


  • Group/Global CIOs
  • CTOs
  • EVP/VP – ITs
  • Sr. Directors/Directors – IT
  • Director Head – IT and GM – IT


  • Banking
  • Financial Services
  • Insurance

About Tata Communications

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy by enabling Hybrid Cloud, Network Transformation, Security, Mobility and Collaboration.

Tata Communications has been named as a leader in Gartner's 2020 Magic Quadrant for Network Services, Global for the seventh consecutive year. Gartner Magic Quadrant assesses various companies' vision and their ability to execute.

Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants and 4 out of 5 mobile subscribers.