BFSI industry came out of the Covid-19 lockdown earlier than anticipated. On account of being essential services, Banks remained functional to a large extent during the pandemic lockdown as well. While other industries like manufacturing continue to grapple with the unlock phase, banks are looking to transform faster and brace themselves for the new future.

• Will the pandemic bring a lasting behavioural change in customers?
• Will work-from-home (WFH) become an accepted practices in BFSI, at least for the backend staff?
• Will the BFSI industry looking to improve branch IT connectivity, digitally transform faster now?
• What new security paradigms will these changes bring?

These are some of the concerning questions that the industry is grappling with in the present situation. Tata Communications and Trescon brings together key IT decision makers from the BFSI sector to discuss some of these burning questions.

The following topics will be covered in the roundtable

• How does the new normal look like for BFSI
• The 3 pronged strategy for delivering enhanced CX
• Illustrative digital customer journey for a BFSI enterprise
• Keys needs for achieving the “utopian” state of digital customer engagement
  • Safe workplace
  • Secured access to corporate apps
  • Digital customer engagement
  • Digitizing the value chain
• How TCL can help you build a digital first enterprise