The tech industry has entered the age of artificial intelligence. According to IDC research, the primary AI application being explored or implemented is in Customer Service & Support, highlighting the growing role of AI in enhancing customer experience and operations.
Our recent GenAI and C Suite Surveys revealed the top three outcomes executive teams want to achieve in the next 18 months are Productivity, Customer Engagements and New Business Models. Reaching these outcomes requires a three-wave approach, focusing on:
Efficiency Gain and Cost Reduction Time
Customer Engagement and Experience
Innovation in Business Models
Join leaders from Uniphore, IDC, Altruist, John Clements Consultants Inc. and more on April 18, 2024, from 11:30 a.m. to 1 p.m. IST for an in-depth discussion on:
Alex Koshy With over 19 years of experience, Alex is a seasoned CX, EX, and DX leader. His tenure at industry giants like NICE and Automation Anywhere showcases his prowess in pivotal sales roles. Recognized as a thought leader, he collaborates closely with C-Suite executives, driving transformative initiatives. Alex's strategic insights consistently enhance customer experiences, elevating global brands. He's not just a sales leader but a catalyst for innovation, propelling organizations towards success in the digital era.
President and CEO,
John Clements Consultants Inc.
Associate Vice President,
IDC
AVP & Quality Leader-APMEA,
Global Quality Leader - Consumer,
Transformation Head - Philippines,
Wipro
CEO,
Altruist Technologies Pvt Ltd