The tech industry has entered the age of artificial intelligence. According to IDC research, the primary AI application being explored or implemented is in Customer Service & Support, highlighting the growing role of AI in enhancing customer experience and operations.

Our recent GenAI and C Suite Surveys revealed the top three outcomes executive teams want to achieve in the next 18 months are Productivity, Customer Engagements and New Business Models. Reaching these outcomes requires a three-wave approach, focusing on:

Efficiency Gain and Cost Reduction Time

Customer Engagement and Experience

Innovation in Business Models

AI Revolution: From Drain to Gain – Discover How Cost Centers Become Profit Powerhouses:

Join leaders from Uniphore, IDC, Altruist, John Clements Consultants Inc. and more on April 18, 2024, from 11:30 a.m. to 1 p.m. IST for an in-depth discussion on:

  • How can businesses effectively prepare their customer experience and call center operations for the integration of AI, ensuring a strategic advantage in today's competitive landscape?
  • Could you elaborate on the significance of the top 3 business outcomes – Productivity, Customer Engagements, and New Business Models – in driving competitive differentiation through AI initiatives? And how these outcomes can drive competitive differentiation.
  • How can integrating Generative AI, Knowledge AI, and Emotion AI enhance customer experiences, provide actionable insights, and optimise processes across various departments?
  • How can AI-powered solutions enhance KPIs like Average Handling Time (AHT) and Time to Resolution (TTR) to boost operational efficiency and customer satisfaction?
  • How can AI-driven strategies elevate customer experience and transition customer service from being perceived as a cost driver to becoming a value centre within an organisation?
  • Could you elaborate on how Uniphore's contact center solutions support businesses in adapting to evolving customer engagement trends and driving innovation in customer service paradigms?




Alex Koshy, Vice President,Sales Uniphore

Alex Koshy With over 19 years of experience, Alex is a seasoned CX, EX, and DX leader. His tenure at industry giants like NICE and Automation Anywhere showcases his prowess in pivotal sales roles. Recognized as a thought leader, he collaborates closely with C-Suite executives, driving transformative initiatives. Alex's strategic insights consistently enhance customer experiences, elevating global brands. He's not just a sales leader but a catalyst for innovation, propelling organizations towards success in the digital era.


Maria Carolina V. Dominguez

President and CEO,
John Clements Consultants Inc.

Deepika Giri

Associate Vice President,


Amit Kale

AVP & Quality Leader-APMEA,
Global Quality Leader - Consumer,
Transformation Head - Philippines,


Makesh Sankaran


Altruist Technologies Pvt Ltd