Re-strategizing CX in the future
World CX Summit gathers the world’s most influential customer experience, customer data and customer journey optimization leaders.
JOIN INDIA'S ELITE CX LEADERS
EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.
As a part of the global series, the Indian edition will be gathering pre-qualified CX leaders ‘all under one roof’ to discuss how the latest CX technologies and customer insights can be combined to transform CX with a new approach
The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
84% of companies that work to improve their customer experience report an increase in their revenue.
Source: Middle East Entertainment & Media Outlook 2020-2024, a report by PWC
With the spread of the Digital Wave across lndia, the Domestic and International companies have changed customer experience and marketing as we know it in the Indian Subcontinent. The New age of business leverages Digital and Emerging Technologies focused on delivering better Products, Services and Experiences.
The rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At World CX Summit - India, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.
The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.
We'd like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.
It was a great experience to work with Trescon. The team is super-efficient, proactive, and goes above and beyond to make the most out of the situation.
I feel compelled to share with you the awesome experience; prior to, during the event and afterwards. From start to finish, the Trescon team acted with superb professionalism and enthusiasm, and their approach to Business Development was quite refreshing given the current pandemic and associated constraints. The delivery platform itself is of outstanding quality.
The team was sharp, agile, helpful, and resourceful.
Chief Customer Experience & Quality Officer,
Adani Airport Holdings Ltd.
Chief Operating Officer,
Senior Vice President- Chief Customer Experience Officer,
Chief Business Officer,
Executive Vice President - Operations,
Executive Vice President & Head Customer Services,
SBI Card and Payment Services Ltd.
Head of Customer Experience (CS&L and Sales) for India & Middle East and Africa,
Sr. Vice President - Customer Experience,
Future Generali India Insurance Company Limited
Digital Transformation with Customer-First Thinking
Customer Data: Designing for Transparency & Trust
CX Strategies for a Touchless World
Adopting Digital Omnichannel
Future of Chatbots & Virtual Assistants
Rise of the Flexible Workforce
Role of Cybersecurity in Building Customer Trust
Mumbai is big. It is full of energy. It is India’s financial powerhouse, fashion epicentre, has the largest tropical forest in an urban zone, unique bazaars, hidden temples, hipster enclaves and India’s premier restaurants and nightlife. Mumbai is your introduction to India.
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.